Sydney Metro Train Travels with Open Door, Shocking Commuters
Sydney Metro commuters were left speechless on their morning rush hour commute when a Sydney Metro Train rode along with one of its doors open.
The incident happened on the M1 metro line between Chatswood and Crows Nest stations around 8 a.m. on Wednesday, April 2, 2025. Video taken by passengers indicates the Sydney Metro Train moving at high speed through the tunnel with the door wide open, revealing the concrete walls whizzing by.
Sydney Metro takes off with the door open!
Ahh, I don’t think that’s meant to happen 😬 #sydneytrains #sydneymetro #sydney pic.twitter.com/nXe8DGYnYV
— bendrives 🚗💨 (@bendrives) April 1, 2025
The open door showed a warning notice that said, “This door is out of service,” but passengers could be seen visibly shocked and worried about the safety implications.
Eyewitnesses said the trouble started at Chatswood station, where the door kept opening and closing before the Sydney Metro Train suddenly moved off with the door still open. Staff on board tried to close the door manually but were initially unable to do so.
Metro Trains Sydney boss Daniel Williams made a formal apology for the situation, which was caused by a door fault.
“We apologise to customers for the concern it raised,” said Williams.
“We attempted to correct it from the office,” he added, saying the trouble meant staff at the next stop had to physically close the door. The Sydney Metro Train was later pulled from service so an investigation could be done.
Transport Minister John Graham recognized the severity of the incident and established that it would be probed by both national and state safety regulators.
“We don’t expect this to be occurring on our metro rail network,” Graham said.
He further explained that the government would fully cooperate with the probe into the cause and how to prevent such incidents in the future.
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The Rail, Tram, and Bus Union demanded urgent interim safety measures to safeguard passengers on the Sydney Metro system. Union Secretary Toby Warnes stressed that a mature system of safety protocols needed to be established to handle such situations effectively.
“Passengers should never have been put in such a dangerous position,” Warnes stated.
Sydney Metro, the new system introduced in 2019, operates driverless and has high speeds, with tunnel sections operating up to 100 km/h. Although the system has been commendable for being efficient, the incident has set alarms ringing on its safety mechanism and reliability.
